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JIRA - help

What is JIRA?


  • JIRA is a web application that allows the incident monitoring and operative project management. It is also used
    on not technical areas for task management.
    • It allows to create tasks in relation with a project, to assign them to a person and to control their status any time.
    • Access your assigned tasks and update them very easily
    • Attach files and add comments to the tasks.

Basic terms


  • General concepts:

    • What is a "Project"?
      JIRA calls "Project" to the group of tasks connected by a common nexus, which is summarized in the project title.
    • What is an "Issue"?
      JIRA calls "Issues" to the different tasks that are being carried out in relation to a Project.
    • What is a "Comment"?
      JIRA calls "Comment" to every note that is made on a task. These notes are fundamental to make a record of the realized work, to make suggestions, to describe the following actions when assigning a task to other person, etc.
  • About people:

    • What is an "Assignee"?
      Assignee is the person which has an assigned task in each moment. This person receives notifications via e-mail of every realized actions on that task while it is assigned to him or her. A task can be only assigned to one person simultaneously.
    • What is a "Reporter"?
      "Reporter" is the person that creates the task and who different people that have assigned this task must report their progress to.
      A task Reporter receives e-mail notifications of every realized activities on that task.
    • What is a "Watcher"?
      Optionally one or several people can “subscribe” as watchers of a task that they want to monitor. Task watchers receive e-mail notifications of the observed task progress.
  • Task status:

    • "In progress": Assignee is working on the task.
    • "Resolved": Task has being solved by the Assignee. He or she must assign it back to the Reporter and wait until the Reporter confirms its closure.
    • "Closed": The Reporter has checked task resolution and closed it.

First steps:


  • How to access my projects:


There are to ways to access my projects:

    • Go to the Top Bar Drop-Down menu and select ProjectsView All Projects.
    • Choose a project by clicking on its name.
  • How to access a task (inside a project):

    Inside the page project, you can access the different tasks created in Issues: Due. by going to the Summary tab.


You can also access the list of the project tasks inside the issues, tab, just below the summary tab.

  • How to write a comment on a task:

    Inside the task page of a project, clic on Comment.

    • Write down a comment inside the textbox.
    • Click on Add to attach a comment.

  • How to attach files to a task:

    • Step 2:

      Inside the task page, click on "More Actions", and then "Attach Files".

    • Step 2:

      Click on browse to select a file.

      • You can attach a comment to the file by using the textbox.
        Then, click on Attach to add it.


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