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FAQ eMeeting

I'm not able to access the meeting room:

  • Make sure your Internet connection is working.
  • Verify that the URL of the meeting room is the right one.
  • Disable the pop-up window blocking software of your web browser.
  • Clear the cache of your web browser.
  • Try to connect using another computer.
  • Close all browser windows and open them again before you try to reconnect to the meeting.
  • Try to connect using another web browser.

The audio of the meeting room is not available:

  • Make sure to launch the Audio Setup Wizard selecting the Meeting option. If there is no audio reception during the Audio Setup Wizard, test that the device works properly and check that it is properly connected.
  • If you are not able to hear the other participants, make sure that the microphone is enabled (and that the speaker icon on the top bar is green) and that the volume of your headphones is set right. Some headphones are equipped with a separate volume control (volume knob or switch). You also need to make sure that this volume is set at the right level.

The other participants are not able to hear me:

  • If you have configured your audio using the Audio Setup Wizard, make sure your microphone has been activated (the microphone icon in the top bar should appear green). A pop-up window will ask you to give the application access to this device.

There is echo in the audio received from the meeting room :

  • The use of speakers may produce echos in the room, which are picked up by the microphone used. We recommend to use a headset equipped with a built-in microphone to minimize the background noise and echo.

The other participants are not able to see me:

  • Make sure the camera is activated (the camera icon in the top bar will appear green). Once the application is started, a preview of the video is displayed. A pop-up window will ask you to give the application access to this device. It is important to share your video with the other participants in order for them to see you.
  • If there is no image after sharing your video, make sure that the drivers of the device are installed and updated.

The webcam and microphone icons are not accessible:

  • Meeting room participants with the role attendee can't share their video or audio by default. The host of the meeting must enable this feature to allow each participant to take the floor and participate in the meeting session.

No consigo compartir mi pantalla:

  • En el momento de iniciar la presentación, si es la primera vez que utilizamos ese PC para compartir documentos desde Adobe Connect, es necesario instalar el plug-in que nos indica la aplicación. La aplicación se reiniciará automáticamente cuando finalice la instalación.
  • Cuando compartimos la pantalla y trabajamos con la opción de compartir una aplicación, la aplicación debe estar maximizada, sin que ninguna otra ventana la cubra parcial o totalmente, para que el resto de usuarios puedan visualizarla correctamente.

I can't share my screen:

  • Meeting room participants with the role attendee can't share their video or audio by default. The host of the meeting must enable this feature to allow each participant to take the floor and participate in the meeting session or give them presentation rights.

I stopped hearing the audio of a participant, while the others still receive his audio:

  • Restart the application.

I get low video and audio quality from the other participants:

  • This may be because of the Internet connection he is using. Please make sure you are directly connected to the network and avoid the use of WiFi networks, whenever possible. When connecting from a home network, you also need to make sure that other users are not taking over the Internet bandwidth.
  • The host needs to make sure that the bandwidth options for the meeting room are correct (Go to: Meeting -> Preferences -> Room Bandwidth and check that DSL/Cable is selected).

My computer starts working slow while using Adobe Connect:

  • It is advisable to close all programs that are not being used for the meeting purposes. If the problem persists, we recommend to exit the application, restart the computer and join the meeting again.

Language: Spanish | Galician
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